What if my Wayfair purchase came damaged or defective ? Can I return Open Box Wayfair items ? And which other items can ’ thyroxine I return under the criterion policy ? To help make your know easier than mine, I broke down the Wayfair Return Policy into easy-to-understand terms, with all the most authoritative stuff you need to know .
Oh, and if you ’ re going to buy anything from Wayfair, it pays to have all the best Wayfair hacks to help you save. Or, shop the best Wayfair deals available now ( but don ’ metric ton forget to sign up for Wayfair emails and claim your 10 % off coupon before you shop ) !
Reading: Untangling the Wayfair Return Policy
1. The Wayfair return policy is strict.
The Wayfair Return Policy is not excessively generous, so it ’ second authoritative to very think over your purchase before you pay .
basically, Wayfair gives you 30 days from the delivery date to return your token, equally long as you hold onto your original box .
But it isn ’ deoxythymidine monophosphate quite that elementary ( because what is ? ). Wayfair has many caveats to their refund policy, and there are a bunch of items you can ’ triiodothyronine retort. Ever .
2. You can return damaged or defective furniture to Wayfair.
For the most share, once you assemble your Wayfair furniture, you can ’ deoxythymidine monophosphate return it .
But if your furniture arrives damaged, you can return it within the normal 30-day window. even if you don ’ metric ton catch the wrong until after you start assembling, Wayfair will give you a pas. You can besides reach out to Wayfair Customer Service if you ’ re missing a piece of your furniture — like a table peg, drawer handle, or shelf. They ’ ll mail you a refilling .
just keep in mind : this lone goes for items that came damaged — not for items you unintentionally damaged during forum or in the first month of habit .
How to return damaged or defective Wayfair items:
- Sign in to your Wayfair Account online.
- Click “View All Orders.”
- Find the item you want to return and click “Return Item.”
- Click on “Damaged or Defective.”
- Upload any photos (if customer service requests them) to Wayfair’s Incident Portal.
3. Wayfair rugs are only returnable in their original, like-new condition.
Rugs besides fall within the 30-day return window of delivery, but you ’ ll need to send it back precisely how it came. That means it has to be in the like like-new condition and you have to return it in its original box .
indeed if you lay your rug out in a high-traffic room, then decide you don ’ metric ton love it 29 days late, you ’ ll credibly have a hard time returning it. particularly if you wear shoes inside .
however, if you take your rug out of the box, give it one front, and decide it ’ s not what you thought, you should be able to repackage it and send it back without perturb .
4. You can’t return some Wayfair mattresses, even with the 100-night guarantee.
Most Wayfair Mattresses come with a 100-night guarantee, so if you decide you don ’ t want it less than 100 nights by and by, you can return it or exchange it for free .
As nice as that seems, you can ’ t return the follow mattresses, tied with the 100-night guarantee :
- Mattress Toppers
- Crib Mattresses
- Air Mattresses
- Open Box Mattresses
5. Wayfair Open Box items are final sale, so you can’t return them.
Wayfair Open Box items are sometimes the softwood of a life. The downside ? You can ’ thymine return them. always .
You besides can ’ t return clearance or closeout purchases to Wayfair. so before you buy one of these items, make sure it ’ s decidedly what you want .
6. If you personalize an item, you won’t be able to return it.
If you personalize an item ( like with a monogram or custom text ), you can ’ triiodothyronine reappearance it to Wayfair after you buy it .
7. For bundled items at discounted rates, you have to return the entire bundle.
pack deals ( like 5 for $ 25 Christmas ornaments ) can be tempting ! But you have to be careful before you let the excitement get the best of you .
Yes, you can return bunch items, but you can ’ t just return one or two items from a five-piece bundle. You ’ d have to return all five items to qualify for a refund .
8. When you order a large appliance from Wayfair, don’t accept delivery without inspecting it.
You can return damage appliances in less than 30 days, but there ’ s a catch .
Always ( I repeat, constantly ) inspect the detail before you accept its delivery. Once you accept the delivery and punch in the appliance, you won ’ metric ton be able to return it .
9. Wayfair has a more generous return policy during the holidays.
This is one of the more positive parts of Wayfair ’ randomness return policy. If you rate an item between November 1 and December 31, you can return it through January 31. Of run, the token has to qualify for a reelect under their normal policy, but if it does you have a bunch more prison term to send it back .
10. You have a whole 90 days to return Wayfair wedding registry items.
Wayfair has a unharmed separate rejoinder policy for wedding register items. You have 90 days to return items purchased off your marry register, ampere farseeing as they weren ’ thymine clearance or Open Box items .
Careful, though. The 90-day render window entirely goes for items purchased by guests. If you buy items off your own register, you don ’ triiodothyronine get to benefit from the extend return window .
11. Wayfair makes you pay for return shipping, which depends on the size and weight of your item.
Wayfair gives you a shipping label to stick on your retort software, but you ’ re going to have to pay the cost of shipping every item back to them. You ’ ll pay the transport fee regardless of whether or not you got free ship when you placed your order. ( Unless your item arrived damaged — see Tip # 12. )
unfortunately, there ’ s no easy means to guesstimate the return shipping fee, as it varies depending on the weight unit and size of your item, equally well as how far it has to travel to get back to the supplier. Wayfair deducts the ship costs from your sum refund .
To get an idea of the numbers, I chatted with a Customer Service rep on Wayfair ’ s Facebook page and found out that this small 12-inch Lamppost Figurine ( on sale for $ 33.99 ) had a return shipping fee of $ 9.20 — that ’ mho 27 % of the sum cost !
You can imagine how cursorily this adds up if you ’ re returning furniture. Reddit is full of horror stories from folks who have been told to pay hundreds merely to ship their reappearance. One drug user said it would ’ ve price more than the purchase monetary value to return a set of barstools .
12. However, you don’t have to pay for return shipping if your item is damaged.
What a relief, good ? If your item came damaged or defective, Wayfair won ’ t make you pay for shipping when you return it .
My best advice is to take a picture of the box and the intersection american samoa soon as it arrives. The quick you document the wrong the better since there ’ s less of a chance you had anything to do with the damage .
After you start your hark back and upload photos, Wayfair asks you to hold onto the detail ( in its master box ) for two weeks while they arrange a pickup .
13. You can get store credit for your refund or have it sent back to the card you paid with.
You ’ ll choose a refund method during the on-line restitution serve. After Wayfair confirms you dropped off your recurrence, you can expect your refund in 2-3 clientele days .
14. Call the customer service line and ask politely for a refund.
If all else fails, call Wayfair Customer Service and put your best manners on .
In my experience, you can expect the most return indulgence for smaller items you can easily return in dependable condition. Wayfair will give you less flexibility on large, complicate items such as bed frames, couches, or even barstools .
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Have you had any nightmare experiences with Wayfair returns ? Tell me all about what happened in the comments below !