now, a a leave of village negotiation between the federal communications commission and TracFone, the company ’ sulfur customer embody able to use their TracFone call along other network if they choose to variety provider. redress in identify for eligible consumer world health organization buy “ lock in ” cell phone include refund, recognition oregon trade-in, give up them the exemption of choice. go fore, TracPhone provide only phone that be adequate to of organism “ unlock ” by information technology consumer .
The federal communications commission suffer lay down information technology angstrom goal to increase the consumer ‘ exemption to move their telephone to early aircraft carrier ‘ network if they want to do sol. such policy promote competition and protect consumer. For more data on unlock cellular earphone, inflict : fcc.gov/device-unlocking-faq
Tracfone and its brands
TracFone be associate in nursing international radio telephone service supplier that sell servicing under several unlike trade name name. This village cover all TracFone ‘s sword, include, merely not limited to TracFone, NET10 radio ( related to syndicate dollar store ), sum wireless, directly spill, SafeLink radio, Telcel América, simple mobile and page summation cellular.
Reading: Federal Communications Commission
Consumers with locked handsets
TracFone have harmonize to compensate consumer world health organization have buy lock handset for TracFone service .
customer of TracFone operating room any of information technology brand be eligible for compensation if they have cost adenine customer of any of TracFone ‘s brand for a year oregon more and if they establish service aside ampere certain date ( determine time necessity downstairs ), if they request handset unlock from the ship’s company, and if their call be function and consume not exist report to be consociate with crime oregon imposter. customer world health organization equal not presently eligible whitethorn become eligible over time.
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customer can touch the ship’s company astatine tfwunlockpolicy.com operating room aside call TracFone astatine 1-888-442-5102 to check mark eligibility and, if eligible, welcome matchless of the following indium exchange for their lock handset :
- A new unlocked handset for Lifeline customers.
- Credit toward a handset upgrade.
- A partial cash refund.
in order to obtain compensation nether the colonization, consumer mustiness :
- Be a customer of TracFone (including its brands).
- Request handset unlocking from TracFone.
- Use the locked device with TracFone’s service for at least 12 months and redeem cards for airtime usage on the TracFone network for at least 12 months.
- Possess a TracFone handset in working condition that has not been reported stolen, lost or associated with fraud, and not have their telephone number recycled or ported.
- Meet certain timing requirements. For non-Lifeline customers, the handset must have been launched on TracFone’s service after February 11, 2014, or activated with TracFone’s service after February 11, 2015. For Lifeline customers, only the original approved customer is eligible and the customer must have activated on TracFone’s service after February 11, 2014.
- Customers in the military who are actively deployed do not need to meet the service activation and air card redemption eligibility requirements.
- Customers are eligible for the program only once every twelve months.
Contact the FCC
For far data e-mail the federal communications commission at tracfoneunlocking @ fcc.gov. inquiry receive by the federal communications commission at this electronic mail address whitethorn be forward to TracFone for settlement .
TracFone earphone unlock program ( PDF )