SIM Unlock Policy | Unlock Your Mobile Wireless Device

Unlock your mobile device

Most mobile devices are programmed to prevent the device from operating with other radio carriers ’ networks without first being unlock. We ‘re committed to providing you with clear data about unlocking your fluid device .
If you purchased your device from T-Mobile or if you have a T-Mobile authorize device, please follow the steps outlined below to determine your eligibility for device unlock. In orderliness to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier wave or manufacturer who sold you the device .

T-Mobile ’ s approach to device unlock

once a device becomes eligible for unlocking ( eligibility criteria are described below ), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device ’ south unlock condition in your my T-Mobile account .
Some devices can not be remotely unlock by T-Mobile. In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with following steps to complete the unlock process .

Unlock eligibility requirements

We unlock mobile devices that meet the following eligibility criteria free of charge.

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile .
  • The device must not be reported as lost, stolen or blocked .
  • The account associated with the device must be in beneficial standing .
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active agent on the T‑Mobile network for at least 40 days on the request telephone line .
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a cancel explanation, then the report balance must be zero .
  • T‑Mobile may request proof of leverage or extra information in its discretion and certain other exceptions may apply .

Unlock eligibility for mobile devices on Prepaid plans

  • At least 365 days must have passed since the device was activated on the T Mobile network .
  • If the device was activated less than 365 days ago, then the Prepaid report associated with the device must have had more than $ 100 in refills during that time period for each line active on the explanation. In addition, more than 14 days must have passed since the device was purchased .
  • No more than 2 mobile device unlocks have been complete per line of service in the end 12 months .
  • T‑Mobile may request proof of purchase or extra information in its discretion and certain other exceptions may apply .

Military and other exceptions
Deployed military personnel who are customers in good stand are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details .


Getting help

If you have a question about your device ’ mho eligibility to be unlock, or you need help completing the unlock work, see Support or touch T‑Mobile Customer Service. Mobile Customer Service.


This policy is subject to T‑Mobile ’ randomness Terms and Conditions of serve and may change without poster. T‑Mobile may deny any request for mobile device unlock in our sole delicacy if the request is an effort to defraud the company .

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